Say which records, from which provider, for what, and who you are (the patient, a parent, a caregiver with authority, a personal representative). In a few seconds you get the right letter, the right address, the deadline they're on, and the fee they're allowed to charge. No account. Nothing stored.
Free — takes 20 seconds
The provider or hospital, the date range, the kind of records (visit notes, test results, imaging, billing, the whole chart), the purpose, how you want them (portal, email, paper, on a disc), and who you are to the patient.
Why this exists
Federal law gives you your records within 30 days, electronically if you want, at a cost-based fee — and Florida law backs it. Most front desks don't know that, and most patients don't either. This writes the letter that cites the rule and tells you what to do when they stall.
How it works
Which records, from whom, for what, how. Nothing is saved.
The request citing your rights, where to send it, the 30-day date — in English or Spanish.
The follow-up, the fee dispute, the authorization form and the complaint, in the full version.
Plans
The free version writes the request and tells you your rights. The kit adds the third-party authorization, the follow-up and fee-dispute letters, the complaint text and a request log.
The request letter, a HIPAA-compliant authorization to send records to a third party, the 30-day follow-up, the fee-dispute letter, the complaint text and a log. English or Spanish. Printable.
For a legal-aid office, a disability or veterans advocate, a caregiver agency or a clinic's care coordinators who request records every day.
All prices in USD, handled by Stripe. The request letter never goes behind a paywall.
Common questions
Under federal law they generally have 30 days to provide a copy, with one possible 30-day extension if they notify you in writing (HHS — Your right to access your health information). Florida's Fla. Stat. 456.057 and 395.3025 also require licensed practitioners and hospitals to furnish copies on request. If the state rule is more favorable to you, that one applies.
They can only charge a reasonable, cost-based fee — things like copying labor, supplies, and postage, not the time spent searching for or retrieving the records (HHS — Right of access fees, 45 C.F.R. 164.524(c)(4)). In Florida, the licensing board sets the allowed fee under Fla. Stat. 456.057, so you should confirm the current rate with the board. They cannot refuse to give you records because you owe money on your bill.
The first letter is free; a full kit is $4.99 per request, and there's a $99/month plan for legal aid, advocates, and VSOs. Nothing you type is stored — the tool has no account and keeps nothing after you get your letter.
Send a dated second letter, then contact the provider's privacy officer if you still hear nothing. If that fails, you can file a free complaint with the HHS Office for Civil Rights within 180 days, and in Florida you can also complain to the Florida Department of Health for licensed providers (HHS OCR — File a complaint). The tool does not advise threatening a lawsuit.
Yes, in certain roles — the patient themselves, a parent for a minor (with some limits), a health-care surrogate or agent under a health-care power of attorney, or a personal representative of a deceased patient's estate or qualifying next of kin under Fla. Stat. 456.057. You'll need to attach proof of your authority, such as the power of attorney or estate paperwork. This tool cannot judge whether you personally qualify beyond these categories — that's a question for a professional or the agency.
Según la ley federal, generalmente tienen 30 días para entregar una copia, con la posibilidad de una prórroga de 30 días más si se lo notifican por escrito (HHS — Su derecho a acceder a su información de salud). Las leyes de la Florida, Fla. Stat. 456.057 y 395.3025, también exigen que los profesionales con licencia y los hospitales entreguen copias cuando se solicitan. Si la regla estatal le favorece más, esa es la que se aplica.
Solo pueden cobrar una tarifa razonable basada en el costo — como la mano de obra de copiado, materiales y franqueo, no el tiempo de buscar o recuperar los expedientes (HHS — Tarifas del derecho de acceso, 45 C.F.R. 164.524(c)(4)). En la Florida, la junta que otorga la licencia fija la tarifa permitida según Fla. Stat. 456.057, así que debe confirmar la tarifa vigente con esa junta. No pueden negarle los expedientes porque usted deba dinero de su factura.
La primera carta es gratuita; el kit completo cuesta $4.99 por solicitud, y hay un plan de $99 al mes para asistencia legal, defensores y organizaciones de veteranos (VSOs). No se guarda nada de lo que usted escribe — la herramienta no requiere cuenta y no conserva nada después de que usted recibe su carta.
Envíe una segunda carta con fecha, y luego comuníquese con el oficial de privacidad del proveedor si sigue sin respuesta. Si eso no funciona, puede presentar una queja gratuita ante la Oficina de Derechos Civiles de HHS dentro de los 180 días, y en la Florida también puede quejarse ante el Departamento de Salud de la Florida si se trata de un proveedor con licencia (HHS OCR — Presente una queja). La herramienta no aconseja amenazar con una demanda.
Sí, en ciertos roles — el propio paciente, un padre o madre en el caso de un menor (con algunos límites), un representante de salud o agente bajo un poder notarial de atención médica, o el representante personal del patrimonio de un paciente fallecido, o ciertos familiares cercanos calificados según Fla. Stat. 456.057. Deberá adjuntar prueba de su autoridad, como el poder notarial o los documentos del patrimonio. Esta herramienta no puede determinar si usted califica más allá de estas categorías — eso es una pregunta para un profesional o para la agencia correspondiente.
Built by the same team, free to try.